Last updated: 25 September 2026
Who We Are
The Honest Plumber Ealing operates from 142 The Broadway, West Ealing, W13 0TL, and answers on 07447 181913. Using this website, calling the number above, or submitting the enquiry form counts as accepting the terms set out on this page.
What We Do
We answer the phone, note down the fault and the address, and put you in touch with an independent local plumbing company from our partner network that can reach you and is suited to that particular job. Nobody employed directly by The Honest Plumber Ealing turns up to fix anything; the plumbing itself is always carried out by a separate business.
The Partner Company
Whichever partner takes your job is a company in its own right, run independently of us. Your agreement for the actual plumbing work sits between you and that company, never with The Honest Plumber Ealing. They set their own written price, complete the work on their own terms, and bill you and collect payment themselves. Whatever guarantee comes with the job is theirs alone to give.
Payments
We never take a card payment or raise an invoice for plumbing that a partner company has carried out. Every penny for the job goes to the company that did it, on whatever footing you and they agreed. A question about a bill should go to them in the first instance.
Quotes and Pricing
Only the partner company sets a price, and only in writing, before any tool touches your pipework. Figures mentioned on this website or given over the phone by us are never a quote, a guarantee, or a promise of how long a job will take. Read the partner's written quote through before you say yes to anything.
Complaints and Problems
A problem with the finished work goes to the partner company first — they did the job, so they are best positioned to sort it. Ring 07447 181913 if that route stalls and we will step in and push it along on your behalf, though we cannot guarantee a specific result, since the contract for the work was never ours to begin with.
Our Responsibility
We take the enquiry and arrange the booking; that is the limit of our part in it. Workmanship, price, timing and how the partner company conducts itself are matters for them, not us, to the fullest extent the law allows. Your statutory rights under UK consumer law stand regardless of anything written here.
Website Information
Everything on this site describes the coverage area and how the booking service works — none of it is a diagnosis, a valuation, or a firm price for your specific fault. Cost figures elsewhere on the site are illustrative only; the number that counts is the one the partner puts in writing for your job.
Your Information
Contacting us means we share your name, number, address and a description of the fault with whichever partner company picks up your job, so they can ring you and get on with the work. That information is used only to set up the booking and to help if you come back to us afterwards about how a job went.
Changes
These terms get updated as the service changes, and the copy live on this page is always the current version — check the date above to see when it last moved. Carrying on using the site or calling us after a change means the new terms apply to you.
Contact
The Honest Plumber Ealing, 142 The Broadway, West Ealing, W13 0TL. Ring 07447 181913 for anything about these terms or an existing booking.